FAQ'S

Do you have any questions? Check out our Frequently Asked Questions below. If you still need help please contact us.

About Clean Glow Co.

Where are you located?

We are located in Big Stone Gap, Virginia.

Do you have a storefront?

While we do not have a brick and mortar location, you can find our products in several locations locally. Click HERE to view locations.

Are your products 100% natural?

We prioritize natural ingredients whenever possible. While not entirely 100% natural, we are committed to using the highest quality ingredients available. You can always trust that our products are free of phthalates and parabens.

Why do you use soy and olive oil waxes?

Here are a few reasons why...

Eco-friendly: Renewable, biodegradable, and minimize waste.
Cleaner burning: Less soot, fewer toxins.
Healthier: Free of harmful chemicals.
High-quality: Excellent fragrance throw, clean burn.

Do you offer wholesale or custom orders?

Yes, contact us and let's chat.

Shipping

Is there a free shipping option available?

Yes. Free shipping is available on retail orders $99+ before shipping and taxes. Wholesale and bulk orders are not eligible for free shipping.

How much is shipping?

Shipping is calculated based on the weight of your package and location.

How long does it take for orders to process?

Orders are typically processed within 3-5 business days. However, it's possible for it to take 7-10 business days.

Are orders insured with tracking?

Yes, orders are insured up to $100 by USPS. Tracking is emailed the day of shipment. You will also be notified via email when your order is out for delivery and when your order has been delivered.

What shipping carrier is used?

Orders are typically shipped via USPS. Wholesale orders and larger orders may require the use of FedEx or UPS.

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